Can You Help Fill My Schedule?
If you’re looking to see more patients and up your production, our team of dental experts can help you do exactly that. We’ll answer your phones and schedule appointments when your team can’t and will work to make sure patients follow-up on routine care and on-going dental work.
My Insurance Aging is Out of Control?
Handling dental insurance is an often time-consuming task that most teams are simply too busy for, but we’re ready to shoulder the burden for you. When you partner with DSS, our team can make sure your insurance reports are up to date and talk directly with Insurance Companies to guarantee that you’re getting what you’re owed in a timely manner.
How Do I Better Organize Accounts Receivables?
Does your team have issues talking to patients about money and collections? Our kind, compassionate, and skilled specialists can handle these sensitive situations in a way that keeps your cash flowing while making sure your patients feel well taken care of. We can even train your team to do the same!
My Front Desk Employee Left. Can You Help?
Are your phones ringing, but you simply don’t have enough people to answer them? Let DSS fill in the gap with our phone administration services. We’ll work seamlessly with your current practice software, so whenever we schedule someone, it will seem like it came from your own front desk!
What Can I Use Dental Support Specialties For?
We are the first support and services center passionately dedicated to dental professionals, and the only all-in-one solution for your practice. Our all-star team members can handle any administrative task typically handled by the office receptionist, insurance coordinator, hygiene coordinator, or scheduling/treatment coordinator.
How Will You Know Our Protocols?
Our on-boarding process is very detailed, and we are extremely adept at learning and implementing our client’s protocols. We live by the mantra that “feedback is a gift,” and our account managers are always looking for ways to use feedback to improve our delivery and mold our support into your ideal team member.
How Will You Communicate with My Practice?
Our convenient and HIPAA-compliant, secure web portal provides details on all completed services. Your team will have real-time access to a personalized dashboard, and we keep meticulous records of the support provided to your practice. Total transparency and a record of everything we do ensures nothing ever gets lost!
Can You Use My Practice Management Software?
Our team of specialists work with all dental software programs, creating a seamless integration of our support services. We use the infrastructure you already have in place… no need for additional software installations!
How Long Is Your Contract?
Unlike some other service companies, we don’t tie you down in a long-term contract. In fact, our contracts are month-to-month. That way, if you need help temporarily to cover for employee maternity leave, vacation, illness, or turnover, we can chip in. However, you’ll very likely find that you’ll want to keep us handy for future or even more consistent needs as well. We may not have a long-term contract with you, but we want to form a long-term relationship where you know we can have your back for remote dental billing support and other necessary services.
How Could Dental Support Specialties Help Me Save Money?
Although each practice has unique needs, many of our clients outsourcing dental billing services find that hiring us actually saves them money in addition to lowering their stress. Not only can you see more cash flow from improved efficiency in your payments with our help, but you can also minimize the costs associated with hiring and training a new employee(s). Instead of rushing to hire a warm body to avoid getting further behind in your administrative tasks, you can trust us to jump right in and help your practice thrive during transitions to a more permanent front desk employee or even on a normal basis.
Why Should I Consider Chart Auditing with Dental Support Specialties?
When every day demands most of your employees’ time, it may seem silly to add chart auditing, or identifying inactive patients or patients who have received a treatment plan but haven’t completed it, to their workload. However, this project should be completed regularly to make sure that no patients fall through the cracks. If you’ve taken the time to create a plan and connect with your patients in the past, we can find them, reach out to them, and try to get their treatment on your schedule, helping you bring in more revenue and renew that relationship.
Why Is Having the Dental Support Specialties Team on the Phone with Dental Insurance Companies Better Than My Employee?
In your dental office, your front desk team member wears more than one hat. They not only have the responsibility of keeping the administrative and financial logistics running smoothly—they also need to greet and help patients check in with a friendly, welcoming smile. If they are pulled in many different directions or have long, frustrating conversations about dental insurance verification with insurance companies, your team member might not start the appointment on the right note. Allow us to take on these behind-the-scenes tasks, so the person at your front desk can create an environment where patients will immediately feel comfortable and want to come back to again and again.
