Dental Support Specialties Blog

Talking on the phone can be anxiety-inducing for many people. In fact, about 90 percent of Gen Z-aged people are uncomfortable with speaking on phone calls. They much prefer texting or emailing for communication. But as a dental professional who takes phone calls, you need to know how to handle this situation. Here are the steps to a successful call!

In this digital age, texting and emailing seem to have become the preferred method of communication. In fact, a recent study conducted in Australia estimated that 90 percent of Gen Zers are uncomfortable talking on the phone. However, when it comes to healthcare and dental care, communication can more complex and require “old school” phone calls. But do dental practices really still need phone answering services?

The answer is a strong yes! Offices have enough calls coming in to justify answering services over using a machine. Need more reassurance that this service is necessary? Here are two important reasons!

In some choices in life, such as choosing a restaurant, several of the options are equally good. You can employ the age-old “eeny, meeny, miny, moe” technique and probably be just fine. However, important decisions require careful consideration and weighing options before selecting the right one. In your dental practice, for instance, you can’t afford to be lackadaisical about significant business choices. If you want to have a dental answering service, you’ll need to make sure they have these essential features.

In 2024, do you have goals you want to achieve for your dental practice? If you’re like most practice owners, you probably want to get more patients through the door. Once they’re in your office, your clinical prowess and personable chairside manner can win them over, but if you aren’t using a call answering service (or the right one), you could lose potential patients with the first phone call.

Although the year is basically half over, it’s not too late to take a step in the right direction for your practice. Here are three good reasons you should take advantage of a call answering service now.

In evaluating your practice’s performance, you’ve found that many phone calls are going unanswered. You’re not alone! In fact, about 25 to 33 percent of phone calls to dental practices aren’t picked up. And many of these are a lost opportunity to get a new patient or schedule an appointment that could raise your revenue. Obviously, you should seriously consider a dental call answering service like Dental Support Specialties (DSS).

However, not all answering service companies are the same. In fact, DSS has some important distinctions that separate our team from the rest.

Economics can be a complicated subject. You can take several courses in school about it and still get confused. However, some basic concepts are fairly easy to understand. For instance, if you give a service, you should collect payment. When you perform a dental procedure, you should get paid for it. It’s so simple, yet many dental practices can struggle with billing.

In this post, you’ll learn why dental billing is important and how it could affect you and your business.

As a business owner, you should always be on the lookout for inefficiencies. You don’t want you or your team to waste time on unnecessary or redundant tasks. However, you don’t want to cut something that is vitally valuable to your dental practice. For instance, at first glance, dental insurance verification may seem unimportant, but it is definitely worth doing! Why should you verify your patients’ dental insurance benefits? Check out these three reasons.

A patient is dissatisfied with their treatment and decides to sue you, but you can breathe somewhat easily because you know your patient records and charts are thorough and accurate. You’ve had chart audits done and have learned to be meticulous in your record keeping.

No dentist wants to find themselves in this kind of scenario, but it can happen unfortunately. Chart auditing is a great way to ensure the quality of your records as well as have a clear picture of how your practice is doing financially. But how can you audit a patient chart and make the process as smooth as possible? Here are important, yet sometimes overlooked, steps to follow!

When you run your own business, you need to account for nearly every minute of the day. After all, the saying is time is money. You can’t waste time on tasks that aren’t worthwhile or aren’t going to help your dental practice thrive. And yet, you may have necessary tasks that require a decent amount of time and attention. For instance, dental chart auditing can be time consuming, but it serves an important purpose in your practice. How long does a chart audit take? Is there an easier way to get this done?

Can you believe it’s already April? Time can fly when you’re working hard and busy, but it’s important to keep up with necessary tasks, especially as a small business owner. At your dental practice, you need to make room in the schedule for chart auditing, but how often does it need to be done? Why is it important? Keep reading to learn the answers.