You spend thousands of dollars a year in multiple marketing strategies to get patients to call your office right? Websites, internal marketing, brochures, newsletters, care-to –share cards, mugs, pens, social functions, coaching, signs, etc.
You are spending all this money to attract new patients to your office, keep you connected with existing patients, so why wouldn’t you have someone answering your phones at least 40 hours a week? If you don’t have appropriate daily phone coverage, aren’t you just throwing your money out the window? (I’m not even talking about after hours coverage – I am talking about normal 40 hour a week business availability to your guests) (more…)