Dental Support Specialties

“Most of us spend too much time on what is urgent and not enough time on what is important.”   Stephen R. Covey

In a dental office, this quote is sooo true. Urgency is the walk in emergency patient and no treatment rooms available.  The phone that is ringing off the hook. The overbooked schedule, no clean instruments and no clean rooms.  The 3 holes in the schedule from no-shows and the quick scrambling trying to fill them last-minute. We need to be always prepared for the urgent while maintaining focus on the important. Continual adjustments, shifts in our behaviors and systems to make accommodations for life. Yet the structure, and expectations, remain the same. (more…)

What questions do you have for me?

That’s it.

These 7 words are very powerful and will open lines of communication that might otherwise be absent.

What questions do you have for me? After diagnosing and recommending treatment, coming from the doc the patient fully feels on an emotional level that you care and gives the opportunity to make sure that the patient fully understands the necessity of treatment, and allows you to instill the sense of urgency with a time frame. (more…)

Patient care & consistency. Unparelled patient care and reliability. Isn’t this what your patients want?

There are over 160,000 dental practices in the United States. What sets your practice apart from the rest? Why should a patient choose your practice as their dental home?

First and foremost, patient care will set you apart from the rest. Superior patient care. “Nobody has ever treated me so well” kind of patient care. (more…)

It’s a strange world with these economic times. Some practices are thriving, new patients are flowing and it’s business as usual. Other practices aren’t so fortunate – cash flow is down, new patient flow is slow.

Is this your practice? Are you stressed out, wondering how on earth you are going to manage to keep things going, make your payroll and overhead while still somehow trying to get enjoyment out of what you do?

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How’s YOUR WOW?

In Part I and Part II of our “Maximizing The Opportunities Within Your Dental Practice” series, we discussed appropriate phone coverage – from making sure you have enough availability to your patient’s throughout the week to making sure who’s answering your phone is doing it with WOW for each and every call!  (go ahead, call your office on Monday and see for yourself if the WOW comes through!) (more…)

What is the hand-off protocol in your office? Typically in many dental offices the clinical team member walks the patient to the front desk with the patient’s chart under their arm. When they reach the desk they “plop” the chart down, tells the Appointment Coordinator that the patient is done, looks at the patient and says, “Thanks Nancy, have a great day, Mary Beth will take care of you”,and then runs off to break down the room to get ready for the next patient. In the mean time, Mary Beth sits at the front desk wondering what was done, what needs to be done next, and what can I now do to not look stupid here! (more…)

We discussed the major importance of having quality phone coverage for your patients 40 hours a week. We discussed how when a patient decides to pick up the phone and call they want to speak to someone NOW, not after leaving a message and waiting. So many positive responses came from this article; many practices are jumping on board with this as they realize the mass of opportunity they are missing. So now that you are improving your phone coverage availability, the next obvious questions are who is answering your phone and how are they answering? (more…)

Does your practice see patients the average 26-32 hours per week? What opportunities is your practice missing out on the other 14 hours a week? Even if it’s one new patient a week, that’s a potential of 52 new patients a year that you could be missing out on!

What happens when patients, or new patients, try to contact your office on your afternoons or days off? Answering machine, voice mail? Most new patients don’t leave messages, they want a person. (more…)

Superior Assisting and Solutions is the first virtual assisting support and services center passionately dedicated to dental practices everywhere! To help you better understand our services we will answer the question we get asked the most. “How are you going to impact my bottom line? What is my ROI?”

As we all know, the schedule is the hub of your practice. If it’s full, you make money. If it’s bare, you don’t. Our primary goal and center of focus is getting, and keeping, your schedule full – Not only by building up your back pockets with a useful short call list, and padding the schedule months down the road, but by also supporting your team with implementing and utilizing strategic systems that they help create and take complete ownership of. (more…)

Is your practice looking for ways to save money and time, while increasing production and streamlining your operations? Read on….

With your permission I would like to take a moment of your time to supply you with our Dental Virtual Assisting information and experience, and what we can do for your office.

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