Dental Support Specialties Blog

We’re dedicating this week’s blog post to someone who’s closing 2017 with a bang! Mary Beth, our founder and CEO of Dental Support Specialties has been nominated as one of the Top 25 women in dentistry. What an honor for her and a pleasure for us to have the opportunity to work with her!

We’re sending out a huge congratulation to her in this week’s article, thanking her for sticking with the vision of providing better oral health care for patients through active dental answering service and administrative support. Not only has she lead the way in exceptional customer service and organization, but she’s done it with grace despite the challenges she’s faced with validating virtual support over the years.

Let us stop rambling about how great she is, you can hear it from here with an exclusive peek into her interview involving the opportunity for the nomination.

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As the final quarter of 2017 approaches, you, like many other dentists around the country, want to increase the profits your practice is pulling in. However, you don’t want to raise your fees. You’ve found just the right price point for your area, and you don’t want to turn away potential patients. So how can you achieve one without the other? One simple thing that causes many practices to lose money is mismanaged dental billing, particularly with insurance. Insurance is becoming an increasingly important part of dentistry, and without the proper knowledge of how to handle the billing, you could literally be letting thousands of dollars slip out the door every month. How can you make sure you’re handling your insurance billing in the best possible way? Well, there are two distinct approaches you can take… (more…)

Insurance is becoming an increasingly important part of the healthcare market, particularly for dentistry. For many practices, choosing to be out-of-network with providers simply isn’t an option anymore, and this brings about all the responsibilities of dealing with insurance companies and reimbursements. Of course, one of the first things you need to handle tends to be a stumbling block in itself: insurance verification. Simply making sure your patients are covered and for how much often turns into a huge time waster for your staff when they could be helping multiple patients or getting your office organized. Here at Dental Support Specialties, we would be happy to take this off of your plate, not only giving your staff more time, but also securing a steady cash flow into your practice. (more…)

You’ve used a dental answering service for a while now because you were having issues covering your phones at all the times you needed, and while it’s great that more calls are being received, your answering service still leaves a lot to be desired. When a patient calls, it’s extremely obvious that they aren’t talking to your practice, they can’t get their questions answered, and they usually end the call frustrated without scheduling an appointment, which directly impacts your practice. You still need an answering service, but isn’t there one that can do a better job of actually becoming part of your practice?

At Dental Support Specialties, that’s exactly our goal. We’ll not only answer your phones, but we’ll also make sure your patients always feel like they are talking directly to you. (more…)

Simply taking care of patients is a full time job in itself, but handling your billing is essential, too. Otherwise, you don’t really have a practice! Dealing with insurance companies and accounts receivable can be a time consuming and uncomfortable process for some of your staff members, but it has to happen. Whether you’re up to your ears in insurance claims or have patients with thousands in outstanding fees, Dental Support Specialties can help you with your dental billing, turning a problem into cash in your pocket and peace of mind.   (more…)

It can be a challenge to keep everything in line with how your office’s front desk manages the billing aspect of your practice — but a smooth dental billing process is crucial to getting you paid on time (or at all). Having a system that runs like it should can ensure your office gets the full benefit of providing excellent dental care and working with insurance companies at all.

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It takes time to find the right staff members for your practice. From interviews through training, the process could take weeks, or even months. In the meantime, you could be missing valuable patient calls if your office is understaffed. New patients especially will move on to the next practice if their call goes unanswered, or they have to leave a message. This is where a dental answering service could help your practice, and here is how Dental Support Specialties can help!

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Staffing can be the worst nightmare for any business owner, but it’s especially challenging in a dental office. It’s difficult to find employees that care as much about your practice and your patients as you do! When it comes to dental billing and collecting payment from your patients, this is one of the most critical positions in your office. It’s also something you can’t take care of yourself if you are focused on providing exceptional care to your patients. Now you don’t have to worry about dental billing, because Dental Support Specialties can handle it for you!

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