Dental Support Specialties Blog

It’s no secret that dental insurance providers take up a significant amount of time in your dental office. They keep employees on the phone for extended periods of time, sometimes as long as 45 minutes to an hour just because they’re on hold or trying to navigate insurance! If this is not something you wish your employees had to deal with on a regular basis, it may be time to consider dental insurance support for your office.

Not only can you get the support you’re looking for, but you can start focusing on what matters most; getting patients the dental care they need.

When you have patients physically in your practice, you want to make sure that you’re giving them as much attention as they need. However, answering their questions or scheduling their next appointments can prove difficult if your employees are busy on the phone waiting for an insurance company to respond. The time they spend on hold with dental insurers is time they could be giving to patients with questions. Why should they have to suffer because of time wasted by insurance providers?

Instead, take a moment to consider these four reasons why it can be worth it to outsource dental verification instead of keeping it in-house.

Running a dental practice can be a very complicated process if you’ve never run a business in the past. When you’ve been focused on dentistry and learning essential dental treatments and procedures, running an independent practice can feel extremely foreign. Just because you want to be more independent in your dental career doesn’t mean you shouldn’t ask for help.

With a dental answering service, you can make sure your practice gets off to a good start. Of course, those who have had a practice for many years can also benefit from the assistance of a support staff. Here are five benefits you can expect.

There are many necessary steps to take in order to ensure your dental practice runs smoothly and successfully. One of the most important (and often overlooked) steps is managing patient claims. This can often become a complicated process as your staff reviews the many insurance forms and plans people have. Processing, managing and reviewing claims can quickly become a time-consuming process.

When you have a team that makes the verification process easier, you can focus on what matters most: giving your patients stellar dental care. Here’s how they make it happen!

When it comes to growing your patient base, you want to have an employee who understands the functions of your current practice management software. However, there are many different programs available across practices, which means there’s no guarantee that the person you hire will have a good understanding of it when they arrive.

Instead of taking up time to teach them how to use it, it may be worth hiring a dental answering service that is not only guaranteed to know the software, but offer many other benefits.

As you go through your work day, how often does your practice end up missing calls from potential or current patients? There are many hiccups that can cause you to miss out on new patients. It’s one thing for your practice to not be open, but it’s another thing entirely for your practice to be too busy to pick up the phone. Whatever the issue is, there is an easy way to mitigate these potential losses and get more people through the door.

To learn how a dental answering service can help you, keep reading!

It’s that time of year again where you are reminding your current patients to use up their dental insurance benefits before they reset in the new year. It can be incredibly frustrating when you need to speak with dental insurance companies, especially when you simply just don’t have the time to submit claims. Of course, this is only one of the many tasks that can become overwhelming, especially during insurance season.

To reduce your workload and ensure your cash flow isn’t interrupted, consider hiring a service that makes dental billing less of a headache in the first place!

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Having a wide-variety of dental services and the most experienced staff are key tenets of any good dental practice. However, as your practice begins to grow and more patients begin scheduling, it can be daunting task to keep track of all of them throughout the year. With so many people scheduling, your chart audits can quickly become disorganized. By the time you stop to go over them and try to figure out why a patient cancelled or never showed up, it starts to feel like a lost cause.

That doesn’t have to be the case when you have a dental answering service to help you organize your busy practice. Here’s how they make it happen.

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If you’re practice gets many calls on a regular basis, then you understand the implications of missing calls from current or brand-new patients. Missing a call today could mean you never hear from that prospective patient again! However, what if you had a support team that did more than simply field calls and take voicemails? What if they could build a stronger connection with that person, present a positive image for your practice or make it easier to help patients already present in the office?

A dental answering service does all that and more!

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When you’re patients rely on dental insurance to receive treatment, making the process simple and straightforward is a very high priority. Each step of submitting claims forms needs to be taken into careful consideration; you don’t want patients to get upset when they realize that their treatment isn’t getting properly covered or their statements take forever to come in the mail.

Of course, you also wouldn’t want their forms to get rejected outright for a seemingly insignificant detail. That’s where dental insurance support comes in!

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