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Dental Support Specialties Blog

How Your Dental Answering Service Integrates With Your Practice

June 24, 2018

A woman on the phone while on a computer.When dentists learn about the concept of a dental answering service, it’s common that they have many questions. For example, if answering service employees aren’t required to show up to the office and learn how the practice operates, how are they supposed to help? How is there service any different than an answering machine? How are they supposed to use the practice’s existing software?

Today we’ll go over how this process works and set expectations for dentists looking to improve their office’s productivity!

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How Your Dental Answering Service is More Than a Call Center

June 22, 2018

A receptionist handing a patient their credit card.If your current dental answering service only answers calls for you and leaves messages, you should definitely take a moment to learn what it should be offering you. While it’s convenient to have extra support when answering patient calls, it’s actually nothing more than a glorified call center. Most of these centers don’t cater to specific industries and will attempt to work with any company that hires them.

However, some services cater their expertise exclusively to dental practices. By choosing that service, you get so much more. Here’s what you can expect.

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5 Reasons Why Your Dental Answering Service is the Perfect Employee

June 15, 2018

A woman speaking to a patient.When you hear the phrase “dental answering service,” you may assume that it’s only job is to answer calls when your own staff is too busy speaking with patients in the practice. However, it truly is so much more than that. While having a dedicated support staff can catch more calls and take messages as needed, it can also make your patients feel like their part of something bigger when they visit the dentist.

Here are five reasons why they’re perfect to support your practice.

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Why Dental Insurance Verification Can Make or Break Your Practice

June 4, 2018

A dentist working on a computer.You may have already experienced this at your practice or heard another dentist tell you about an angry patient they had because their dental bill was much higher than expected. When it comes to patients, the absolute worse thing your practice can do is mishandle their money.

If they’re told a service was covered and learn later their insurance doesn’t provide as much as you told them, they’ll assume your practice is incompetent, when in reality you just don’t have a team dedicated to the process of dental insurance verification.

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An 80% Conversion Rate is BS Says Local Dental Answering Service

May 6, 2018

A woman with her hands folded against her face.When you speak with a marketing consultant for your practice, do they tell you that reaching a certain conversion rate is necessary? Do they hound you for not reaching rates as high as 80 percent? If so, you should know that reaching that percentage is actually nonsense. That’s why your local dental answering service wanted to provide practices three factors that actually help you keep patients.

The three points of success for landing quality conversion and a better patient base include process, people, and patients.

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How a Dental Answering Service Helps You Build Patient Connections

May 3, 2018

A man speaking on the phone.

As a practice, you understand that getting that conversion is key to building up your patient base. However, it can be difficult to keep that patient’s interest elevated. In some medical practices, no-show rates can reach as high as 50 percent, leading to tens of thousands of dollars in lost revenue. Uninterested patients also waste your time and the time of your other dental staff.

To convert calls into appointments, reduce the no-show rate, and find the right patients to build your base, you need a dental answering service to build sustainable connections with patients.

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Learn a Better Way to Perform Dental Scheduling for Your Practice!

April 21, 2018

A woman speaking on the phone.Is it a common problem for your patients to not attend their follow-up appointments for treatment? Maybe you schedule an appointment for a first-time patient only to have them never show up? When people live such busy lives, it can be easy for them to forget when their dental appointments are happening. Once the date passes, they typically won’t bother to reschedule, costing you a patient and money.

With effective dental scheduling, you can keep your patients informed on upcoming appointments!

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How to Take the Guess Work out of Dental Insurance Verification

April 14, 2018

A woman speaking on the phone.

It’s unfortunate, but many dental practices run into the issue of losing money because of the dental insurance verification process. Failing to send a complete or accurate verification form can cause hiccups in coverage, leading to lost payments from clients. Luckily, there is a service out there designed to help practices deal with the pitfalls that typically accommodate verification.

If you’re tired of losing money or dealing with the complicated process of dental insurance verification, keep reading to learn how a dental support system can make the process easier.

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Why a Dental Answering Service Should Get You Patients!

April 1, 2018

How many times has this happened at your practice? A patient calls intending to schedule an appointment, but instead of being able to do so, they’re met with a voicemail and not a human being. Instead of leaving a voicemail with their contact information, they simply move on to another dental practice who does answer their call.

New patients aren’t willing to wait for a practice to respond when they need to schedule an appointment. Take a moment to learn how a more proactive dental answering service can help!

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The Types of Dental Offices We Support

March 17, 2018

Two male customer support team members Do you have a specialty dental practice that focuses on periodontics, orthodontics, endodontics, or oral surgery? Have you ever tried to work with a dental support team to handle calls, scheduling, or chart audits only to find out they don’t work with specialty offices? Unfortunately, many dental support teams don’t have the knowledge or expertise to provide these services for specialty practices, or they don’t deal with support services like handling doctor referrals or complex insurance claims. Dental Support Specialties is different. We are happy to help dental specialty offices, and we currently work with a number of specialists.
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