Dental Support Specialties Blog

One of the most common aspects of building a team of support staff is teaching them how to use the technology in your office. Of course, the technology we’re referring to is the management software used to organize and chart your current patients, as opposed to the digital x-ray machine. Unfortunately, teaching your new hires how to use this software can be a time-consuming process. Alternatively, choosing a dental answering service can streamline the entire process without sacrificing quality. Whether it’s communicating with patients to confirm post-op appointments or filling your hygiene scheduling, here’s how you can benefit from a team who already knows your software inside and out.

Every good dentist wants to spend time focusing on what is most important: providing quality care for patients in need. Far too often, however, administrative duties can get in the way of fulfilling this mission. Submitting claims, following up, verifying insurance benefits, and more – the tedious and time-consuming tasks related to verifying dental insurance can leave dental professionals feeling tired and frustrated. What’s more, patients can also end up frustrated when they are surprised by fees that are not communicated to them beforehand. Want to avoid administrative hassles and focus on patient care? Here is how dental insurance verification support can help.

When it comes to dental care, you’re going to need to accommodate patients who want to use dental insurance. Most general practices have a demographic where between 60 and 90 percent of the patient base uses some form of a dental insurance. Instead of dealing with the headaches that come with dental insurance verification, maybe it’s time to hire a helping hand! Learn more about the pitfalls of dealing with dental insurance verification in-house and why asking for help can be worth your time and money!

Building a reliable team of administrative staff for your practice, whether it’s patient coordinators, insurance specialists, or even just front desk receptionists, can be difficult and expensive to do. Not only do you have to offer them decent benefits to stay competitive with other practices, but you need to teach them the ropes of your practice’s scheduling software and charting methods, which only takes up valuable time. For these reasons and more, it may be more appropriate to choose a dental answering service for all of your admin needs! Here are five reasons why.

When you and your staff are out to lunch, so are new potential patients. They call your office trying to set up an appointment, but instead they get an answering machine. They hang up and try calling the next practice on the list. You just lost an opportunity to make money. This is the exact situation, among others like it, that we at Dental Support Specialties can prevent through our dental answering service. With us, you don’t have to worry about patients falling through the cracks. In this post, learn what we can do for you to make sure that you get every chance possible with your potential patients.

Dad’s Life Lesson

Growing up in Fremont Ohio, my dad instilled something in my four sisters and I so strongly, it’s still with us every single day. His golden rule of “if you aren’t early, you’re late!” was to him a key life lesson. (And by early, he meant by at least ½ hour!)

First, I Worked Front Desk

When I was pregnant with my fourth daughter, Alison, I worked front desk at a dental practice. My husband, Joey, was a high school biology teacher and football coach, who had just started two-a-days training. I was one busy mama. But at the time I never dreamed of remote work for my dentist’s office.

During a consultation, you take time to get to know each patient, understand their needs, and create a personalized treatment plan to achieve their smile goals. But what if they leave your office before scheduling their treatment? After a while, they may forget about doing the treatment at all, meaning that you lost that opportunity for more business. Similarly, cancellations can leave spots open in your schedule. How can you make up for these situations and get these patients through your door? You can have your team follow up with these patients, or you can turn to Dental Support Specialties to help with your dental scheduling. Here are three reasons to take this important step so that these patients don’t fall through the cracks.

When you finished dental school, you probably thought your days of feeling confused and overwhelmed were finally over. Then, in private practice, you found the world of dental insurance, a common source of frustration for both dental practices and patients alike. You want your team to run like a well-oiled machine, but they can get bogged down by the insurance hoops they’re forced to jump through. If you and your team don’t have the experience, knowledge, and tools to deal with companies for dental insurance verification and collection, you could be losing money. In this post, learn how you can take advantage of Dental Support Specialties’ billing support services and maximize your profits.

As a dental practice, your goal is not only to provide the best dental care possible. It’s also to make patients feel welcome when they arrive and prepared once they come back. It’s about making them feel comfortable during every step of their dental appointment. This should include the initial contact to your practice, especially if it’s over the phone. The last thing they should hear is an answering machine with no one to help them.

With the help of a dental answering service, you can take the hassle out of scheduling while still ensuring that your new and existing patients are getting the service they deserve.