You may have already experienced this at your practice or heard another dentist tell you about an angry patient they had because their dental bill was much higher than expected. When it comes to patients, the absolute worse thing your practice can do is mishandle their money.
If they’re told a service was covered and learn later their insurance doesn’t provide as much as you told them, they’ll assume your practice is incompetent, when in reality you just don’t have a team dedicated to the process of dental insurance verification.
When you speak with a marketing consultant for your practice, do they tell you that reaching a certain conversion rate is necessary? Do they hound you for not reaching rates as high as 80 percent? If so, you should know that reaching that percentage is actually nonsense. That’s why your local dental answering service wanted to provide practices three factors that actually help you keep patients.
Is it a common problem for your patients to not attend their follow-up appointments for treatment? Maybe you schedule an appointment for a first-time patient only to have them never show up? When people live such busy lives, it can be easy for them to forget when their dental appointments are happening. Once the date passes, they typically won’t bother to reschedule, costing you a patient and money.
How many times has this happened at your practice? A patient calls intending to schedule an appointment, but instead of being able to do so, they’re met with a voicemail and not a human being. Instead of leaving a voicemail with their contact information, they simply move on to another dental practice who does answer their call.
Do you have a specialty dental practice that focuses on periodontics, orthodontics, endodontics, or oral surgery? Have you ever tried to work with a dental support team to handle calls, scheduling, or chart audits only to find out they don’t work with specialty offices? Unfortunately, many dental support teams don’t have the knowledge or expertise to provide these services for specialty practices, or they don’t deal with support services like handling doctor referrals or complex insurance claims. 
If you don’t know the answer, you need to find out, and Dental Support Specialties can help. We know that dentists are busy, and for the most part, you don’t have time to go through all of your patients and contact those who haven’t visited in the last six months. In some cases, these patients may no longer be in need of your service for a variety of reasons, but a good dental support team can help you rebuild connections with those patients who may just be waiting for the right call to reconnect. The Dental Support Specialties team offers 
When dental offices trust a support team to help with their patients, they likely expect very little when it comes to patient relationships. Picking up the phone, taking a few notes, and having one of the dental office staff members call the patient back isn’t really helping very much. At Dental Support Specialties, we do things a little differently. Not only do we offer actual scheduling assistance and treat your patients with the same respect and kindness that you would, but we also help dental practices by auditing existing 
At Dental Support Specialties, we pride ourselves on going above and beyond the services offered by your typical answering services. The main way we provide the ideal support for our dental offices is by doing more than just answering the phone and taking messages. We actually take care of your patients because every member of our team has experience in the dental field. In this post, we’ll talk about four things that set us apart from other answering services, and we welcome you to give us a call to find out more about our