Dental Support Specialties Blog

Although your practice is doing fairly well financially, you want to improve. Have you thought about being more efficient in your office’s daily functions? Between answering the phones, filing dental insurance claims, and making reminder calls, your front desk team members contribute to the success of your practice, and Dental Support Specialties can help make your practice run more smoothly and maximize on your potential revenue. In this post, you’ll learn three reasons why you should take advantage of our services.

Has your practice suffered a high level of turnover that’s leaving you vulnerable? Need to hire support staff right away but don’t have time to train people and get them up to speed? In certain circumstances, it can help to have an immediate team of professionals experienced in the field of dentistry, especially those with a knack for customer service. That’s where a dental answering service comes in. By using a team who’s sole job is to make your practice more efficient, save money, and prevent potential financial setbacks, you can maintain your practice’s revenue. Here’s how they integrate with your practice on day one.

When managing a small business, every dollar counts. It can be so easy to let patients fall through the cracks, resulting in a missed opportunity to increase your revenue. You may also end up spending far more time helping your administrative staff learn your practice’s software, taking valuable time away from your patients. Even worse, patients could be caught off guard by surprise fees and may blame you as a result, causing them to search for dental care elsewhere. With a dental answering service, you can avoid these problems, save money running your practice, and ensure much more in the process.

Keep reading to learn how a dental answering service can save your practice money in the long-term.

One of the most common aspects of building a team of support staff is teaching them how to use the technology in your office. Of course, the technology we’re referring to is the management software used to organize and chart your current patients, as opposed to the digital x-ray machine. Unfortunately, teaching your new hires how to use this software can be a time-consuming process. Alternatively, choosing a dental answering service can streamline the entire process without sacrificing quality. Whether it’s communicating with patients to confirm post-op appointments or filling your hygiene scheduling, here’s how you can benefit from a team who already knows your software inside and out.

Every good dentist wants to spend time focusing on what is most important: providing quality care for patients in need. Far too often, however, administrative duties can get in the way of fulfilling this mission. Submitting claims, following up, verifying insurance benefits, and more – the tedious and time-consuming tasks related to verifying dental insurance can leave dental professionals feeling tired and frustrated. What’s more, patients can also end up frustrated when they are surprised by fees that are not communicated to them beforehand. Want to avoid administrative hassles and focus on patient care? Here is how dental insurance verification support can help.

When it comes to dental care, you’re going to need to accommodate patients who want to use dental insurance. Most general practices have a demographic where between 60 and 90 percent of the patient base uses some form of a dental insurance. Instead of dealing with the headaches that come with dental insurance verification, maybe it’s time to hire a helping hand! Learn more about the pitfalls of dealing with dental insurance verification in-house and why asking for help can be worth your time and money!

Building a reliable team of administrative staff for your practice, whether it’s patient coordinators, insurance specialists, or even just front desk receptionists, can be difficult and expensive to do. Not only do you have to offer them decent benefits to stay competitive with other practices, but you need to teach them the ropes of your practice’s scheduling software and charting methods, which only takes up valuable time. For these reasons and more, it may be more appropriate to choose a dental answering service for all of your admin needs! Here are five reasons why.

When you and your staff are out to lunch, so are new potential patients. They call your office trying to set up an appointment, but instead they get an answering machine. They hang up and try calling the next practice on the list. You just lost an opportunity to make money. This is the exact situation, among others like it, that we at Dental Support Specialties can prevent through our dental answering service. With us, you don’t have to worry about patients falling through the cracks. In this post, learn what we can do for you to make sure that you get every chance possible with your potential patients.

Dad’s Life Lesson

Growing up in Fremont Ohio, my dad instilled something in my four sisters and I so strongly, it’s still with us every single day. His golden rule of “if you aren’t early, you’re late!” was to him a key life lesson. (And by early, he meant by at least ½ hour!)

First, I Worked Front Desk

When I was pregnant with my fourth daughter, Alison, I worked front desk at a dental practice. My husband, Joey, was a high school biology teacher and football coach, who had just started two-a-days training. I was one busy mama. But at the time I never dreamed of remote work for my dentist’s office.