Dental Support Specialties Blog

You’ve just finished an appointment with a patient, and you walk by your front desk team. They seem frazzled and stretched thin, trying to manage incoming calls, insurance paperwork, and in-office patient needs. This has been happening more and more lately, and you worry that both customer service and team morale are suffering. Well, Dental Support Specialties can lend a helping hand.

We can quickly learn your practice’s protocols and systems so that no task or patient falls through the cracks. We provide remote support services for general dental, periodontics, and oral surgery practices. Our team members have years of experience working in these types of practices and are familiar with their unique administrative needs, like dental answering service.

Happy New Year! It’s now 2020, which means that it’s the start of a new decade as well as a new year. You want this next decade to be successful for your practice—maybe you even have set a concrete goal for your practice’s growth that you’d like to see in the coming years. One way you can make sure that your business stays on track is making sure that your patients’ dental insurance bills are being paid. If you’re beginning the new decades with a large and growing aging report, you’re not starting on the right foot. Read on to learn the value of dental insurance support.

“It’s hard to find good help these days.” There’s a reason why this is a famous saying—it is often true! Finding people for your front-desk dental team who are hardworking, honest, friendly, helpful, knowledgeable, and available can feel like an overwhelming task. But you need this type of person to represent your practice when people call. Where can you find the perfect employee for this responsibility? Well, you can rely on Dental Support Specialties to serve as your dental answering service.

Imagine you’re a patient who needs to have a dental crown placed. Your dentist has laid out the treatment plan, and you’re confident moving forward with treatment. But a few weeks afterward, you receive a bill you weren’t expecting in the mail. The practice’s team already collected your out-of-pocket payment, but now you owe more than you anticipated. How do you feel? Do you want to go back to that practice in the future?

Unfortunately, this common scenario occurs when team members don’t take the necessary steps to properly verify insurance. But this process is time consuming and tedious, making it a difficult task for support staff to accomplish quickly. Well, Dental Support Specialties has the solution—give dental insurance verification to us!

As you and your staff finish an appointment, you take a look at your watch. It’s lunchtime! You hear your team members chat about where they want to go for lunch, and they transition the phones to an answering service. Basically, if a patient calls while everyone is out, their call will forward to a company that can take messages. When your team gets back, they can reach out to the patients who left a message while they were out. But did you know that this method can cause you to lose money? Instead, you should use a dental answering service that can work with your schedule and set up appointments for patients who call in while your staff is unavailable.

More often these days, people are getting dental insurance benefits at work, you have experienced more patients wanting to use them at your practice. In theory, accepting insurance makes your dental services more affordable and accessible for more patients, which means that they should have more frequent visits to your practice. Ideally, you should be receiving additional business and profit. However, working with insurance through the dental billing process can be cumbersome and time consuming to say the least. In this blog post, you’ll learn more about dealing with dental insurance and how Dental Support Specialties can help make sure you’re paid on time.

Can you believe that 2019 is almost over? As the new year approaches, people tend to look back at the previous year to see if they were able to achieve their goals, to find areas where they can improve in the year to come. But this reflection and goal setting doesn’t have to just apply to your personal life. You can also look back at how your practice has performed in 2019 and benefit from chart auditing. In this post, you’ll learn more about this service and how Dental Support Specialties can help your practice continue to grow in the future.

Especially with the holidays coming up, you have team members at your practice who will be taking time off. You’re happy to let your hardworking employees enjoy time with their families, but their absence means that no one will be available answering the phones during stretches of time. Although you could use a run-of-the-mill dental answering service to do the bare minimum, Dental Support Specialties goes well above and beyond the norm and actually helps your practice succeed while your team is otherwise occupied. Keep reading to learn four advantages to choosing Dental Support Specialties!

The holiday season is fast approaching. Before you know it, 2019 will be over and 2020 will begin, which means that now is a great time to reflect on how well your practice is performing and how it can improve. However, an accurate evaluation of your practice’s success can be difficult without the hard facts.

If you use any sort of modern software on a daily basis in your dental office, then chances are exceptionally high that you have tons of data already gathered from throughout the year. You just need to know how to organize and analyze it and then use it to make your practice better. Luckily, Dental Support Specialties offers a helping hand with patient reactivation and chart auditing to ease your team’s already full workload. In this post, you’ll learn more about this service and how it can benefit your practice.

The holiday season is almost here! You know what that means—busy schedules filled with shopping and fun get-togethers with family and friends. Maybe you even plan on taking time away to travel with your loved ones. But while you and your team members are out of the office, are you going to miss phone calls from patients trying to schedule appointments? Could you be losing opportunities to add to your practice’s bottom line? Although you and your team members certainly deserve to take some time off from work, your communication with your patients shouldn’t suffer. Dental Support Specialties can offer dental scheduling that never takes vacation, helping you keep your practice busy and thriving.