Dental Support Specialties

Between answering phone calls, filing dental insurance claims, and helping patients in the office, you and your staff are overwhelmed. You know you need extra help to manage the workload, but the idea of having to bring in someone else seem to only add even more tasks to your to-do list and increase your stress. That’s where Dental Support Specialties makes all the difference. We make it easy to delegate administrative tasks without the headaches that usually go along with it. In this post, you’ll learn all about the benefits of hiring us to be your dental answering service and working with people who already know your management software.

At your dental practice, you and your team have struggled to find your groove. Although you take good care of patients once they’re in the treatment chair, the logistical parts of their visits can be a bit rocky. Staff members are still learning or even forming established protocols and systems, meaning that your practice isn’t running as smoothly as you’d like. The last thing your practice needs is yet more steps to add to their workload.

The good news is that working with Dental Support Specialties can take care of these issues without giving your team more stress. Using us for many of your practice’s administrative tasks, such as dental answering service, you can create a better environment for your patients to care for their smile. In this blog post, you’ll learn about the ways we are able to seamlessly blend into your practice and get it on track for more success.

You’ve just finished an appointment with a patient, and you walk by your front desk team. They seem frazzled and stretched thin, trying to manage incoming calls, insurance paperwork, and in-office patient needs. This has been happening more and more lately, and you worry that both customer service and team morale are suffering. Well, Dental Support Specialties can lend a helping hand.

We can quickly learn your practice’s protocols and systems so that no task or patient falls through the cracks. We provide remote support services for general dental, periodontics, and oral surgery practices. Our team members have years of experience working in these types of practices and are familiar with their unique administrative needs, like dental answering service.

Happy New Year! It’s now 2020, which means that it’s the start of a new decade as well as a new year. You want this next decade to be successful for your practice—maybe you even have set a concrete goal for your practice’s growth that you’d like to see in the coming years. One way you can make sure that your business stays on track is making sure that your patients’ dental insurance bills are being paid. If you’re beginning the new decades with a large and growing aging report, you’re not starting on the right foot. Read on to learn the value of dental insurance support.

“It’s hard to find good help these days.” There’s a reason why this is a famous saying—it is often true! Finding people for your front-desk dental team who are hardworking, honest, friendly, helpful, knowledgeable, and available can feel like an overwhelming task. But you need this type of person to represent your practice when people call. Where can you find the perfect employee for this responsibility? Well, you can rely on Dental Support Specialties to serve as your dental answering service.

Imagine you’re a patient who needs to have a dental crown placed. Your dentist has laid out the treatment plan, and you’re confident moving forward with treatment. But a few weeks afterward, you receive a bill you weren’t expecting in the mail. The practice’s team already collected your out-of-pocket payment, but now you owe more than you anticipated. How do you feel? Do you want to go back to that practice in the future?

Unfortunately, this common scenario occurs when team members don’t take the necessary steps to properly verify insurance. But this process is time consuming and tedious, making it a difficult task for support staff to accomplish quickly. Well, Dental Support Specialties has the solution—give dental insurance verification to us!

As you and your staff finish an appointment, you take a look at your watch. It’s lunchtime! You hear your team members chat about where they want to go for lunch, and they transition the phones to an answering service. Basically, if a patient calls while everyone is out, their call will forward to a company that can take messages. When your team gets back, they can reach out to the patients who left a message while they were out. But did you know that this method can cause you to lose money? Instead, you should use a dental answering service that can work with your schedule and set up appointments for patients who call in while your staff is unavailable.

More often these days, people are getting dental insurance benefits at work, you have experienced more patients wanting to use them at your practice. In theory, accepting insurance makes your dental services more affordable and accessible for more patients, which means that they should have more frequent visits to your practice. Ideally, you should be receiving additional business and profit. However, working with insurance through the dental billing process can be cumbersome and time consuming to say the least. In this blog post, you’ll learn more about dealing with dental insurance and how Dental Support Specialties can help make sure you’re paid on time.

Can you believe that 2019 is almost over? As the new year approaches, people tend to look back at the previous year to see if they were able to achieve their goals, to find areas where they can improve in the year to come. But this reflection and goal setting doesn’t have to just apply to your personal life. You can also look back at how your practice has performed in 2019 and benefit from chart auditing. In this post, you’ll learn more about this service and how Dental Support Specialties can help your practice continue to grow in the future.

Especially with the holidays coming up, you have team members at your practice who will be taking time off. You’re happy to let your hardworking employees enjoy time with their families, but their absence means that no one will be available answering the phones during stretches of time. Although you could use a run-of-the-mill dental answering service to do the bare minimum, Dental Support Specialties goes well above and beyond the norm and actually helps your practice succeed while your team is otherwise occupied. Keep reading to learn four advantages to choosing Dental Support Specialties!