Dental Support Specialties

“Leave a message at the beep.” How many times have you heard that and hung up right away? Probably too many to count, and you’re far from alone. In fact, according to NPR and The New York Times, people, especially Millennials, are leaving fewer voice mail messages than ever before. If you use a dental answering service that only takes messages and doesn’t schedule appointments, your practice could be losing chances to bring in new patients and significant money! Keep reading to learn how finding the right answering service can help your business grow.

As a small business owner, you have likely heard the adage that retaining an existing customer is easier than gaining a new one. Believe it or not, this saying is true! According to Forbes, it can cost five times more to acquire a new customer than it is to hold onto your current customers. In dentistry, this concept is just as applicable, which means that you should be paying some attention to the patients you have already served, especially at the end of a challenging year.

Perhaps they forgot to schedule their routine checkup and cleaning. Maybe they wanted to think about a particular procedure before moving forward and haven’t contacted you back. These patients can easily fall through the cracks; however, data tracking can help with patient reactivation and bring in more revenue at a lower cost. Can you think of a better way to start 2021?

It’s the end of October, which means it’s the start of the holiday rush. Toward the end of the year, stores aren’t the only places that are busy. Dental practices can become bustling centers of activity from October through December because your patients are scrambling to fit in their second checkup and cleaning for the year or other treatment before their insurance coverage resets in January.

Although it’s always beneficial for your revenue to have a full schedule, the influx of insurance patients can make your staff’s workload much heavier than usual. As a result, you can struggle to get paid on time. That’s why you need to outsource dental verification with an experienced team. Keep reading to learn how Dental Support Specialties can help you and your team end the year on top.

The holiday season is just around the corner, and because this year has not been a typical one, you and your team deserve a break! But wait—while you and your team are enjoying some well-earned quality time with family, who will be answering calls made to your practice? Well, you have three options to choose from for dental scheduling: an answering machine, a run-of-the-mill answering service, or Dental Support Specialties. One stands out as the best, so keep reading to determine which one you should select.

You’re not just a dentist; you’re also a small business owner. In your practice, you have an important business decision ahead of you. You need to choose between hiring another team member for the front desk to handle dental insurance issues, or you can outsource dental verification to Dental Support Specialties. But how do you know if turning to a service company is the right move for your practice? Here are some signs that you could benefit from outsourcing insurance verification.

Lately, you’ve noticed holes in your practice’s schedule, and it feels like your team has downtime quite a bit. It doesn’t make sense—your patients seem happy and satisfied when they leave, but then why do you struggle with actually completing their treatment? How can you make sure that your patients stay loyal to your practice? Following up with your patients may be the answer to your dental scheduling woes. Read on to learn how this simple tip can make a huge difference in your practice’s productivity and revenue.

Even though the holidays are still a few months away, you’re trying to plan ahead. You know that your staff will ask for time off to travel and be with their families, but you need to have someone cover the phones at your practice. Do you settle on someone who can write down messages? Or do you find a dental answering service that does much more? At Dental Support Specialties, we’re not your typical service company—when you turn to us for phone support, you can get these amazing benefits for your practice.

As the saying goes, good help is hard to find. That has definitely proven true for you as you’ve searched for the right team members for your practice. You’ve struggled to build a successful practice, but you know you need strong support to reach your goals. As you look through a resumes and interview candidates, you wonder if there’s an easier, better way to build the team you want. Here are some common struggles with staffing and how Dental Support Specialties’ dental answering service could be the perfect answer to your problems!

As you finish an appointment with a patient and they prepare to leave, you hear your front desk team stop them on their way out. There seems to be a problem with their insurance. After a while, they finally have the issue sorted out, and your patient leaves a little frustrated that their visit took much longer than expected.

While it may seem logical at first to leave insurance verification until the patient is actually in the office getting treatment, this gives you very little room for error. If issues arise, your team needs to rush to fix the problem quickly, preferably before the patient leaves. Otherwise, you may not get paid on time. That’s why we recommend verifying patients’ insurance one week before their appointments. In this post, you’ll learn how this early insurance verification can help your practice’s success.

You come into the office in the morning, boot up computers, turn on lights, and start the coffee machine. Before unlocking the door and officially starting, you take a quick look at the schedule hoping to see a full, productive day ahead of you. Instead, you see gaps here and there. These are times when you’ll have no income but still have to pay your team and the bills. Every now and then, a slow day isn’t harmful, but consistent inefficient patient scheduling can greatly affect your bottom line. What can you do about these holes? Check out these three scheduling tips that can help your team be more productive today!