Dental Support Specialties Blog

When you think about improving your patients’ experience with your dental office, you likely think first of enhancing your clinical skills. However, so much more contributes to patient satisfaction. In fact, it starts even before they physically come to your practice!

From the initial phone call all the way through final checkout, there are little ways that your non-clinical, administrative staff can make a huge difference in the kind of experience your patients have every day. Keep reading to learn about just a few of them!

Life happens; sometimes plans don’t always work out. Cancellations are an unfortunate part of seeing patients at a dental practice. They not only disrupt your schedule, but they also mean you’re bringing in less revenue! You won’t be able to get rid of all cancellations; however, there are steps you can take to keep them to a minimum. Read on to learn what these steps are and how Dental Support Specialties can help!

As a highly trained expert in dentistry, you know about the importance and complexities of oral health. It’s your specialty and your business! However, if you aren’t aware of the billing process or assume that the money will magically find its way, you are sorely mistaken.

Dental billing plays an absolutely critical role in the success of your practice. Even if you have amazing clinical skills and a wonderful chairside manner, your practice won’t last long if you aren’t getting paid on schedule most of the time. Keep reading for information that can help make your business successful!

When you graduated dental school, you thought you knew enough to have a successful practice. Then, it hits you like a slap to the face—you are a business owner with little financial training! Most dentists go into practice without having much or any knowledge of the accounting side of the business, so there’s no wonder that many dentists make the same major financial mistakes. Keep reading to learn what these common mistakes are and how to correct them.

Imagine that you’re interviewing a candidate for a job. You’ve looked at their general qualifications and gotten glowing recommendations from previous employers. Even if they seem like a good match on paper, you wouldn’t hire them without interviewing them first, right? The same concept applies to a dental billing company.

Before you hire anyone to handle your insurance billing or answer phone calls for your practice, you need to ask the right questions. Here are a few things you should know about a dental billing company prior to letting them take part in your business.

As a small business owner, you’re always looking for ways you and your team can operate in the best way possible, not just to help your patients but also assist in the behind-the-scenes tasks. You’d like to be more efficient around the practice, and one area you feel could use some improvement is insurance verification. Believe it or not, this time-consuming process could be more effective. How? Keep reading for tips for streamlining dental insurance verification.

Denied. No one wants to receive this message, especially when it comes to insurance claims. If you get one tiny detail wrong in a claim, the company sends it back unpaid, and your practice is left having to do rework. However, knowing some of the most common reasons insurance companies deny claims can help your team work more efficiently and get you paid in a more timely manner. Here are several mistakes to watch out for before your team sends claims in!

After an appointment, you see your front desk personnel is struggling to keep up with the all the responsibilities they balance. While they are on the phone with insurance companies, they try to check patients in and out and collect co-pays. Some days, you may wish you could drop dental insurance entirely! As much as you might dislike it, dental insurance is necessary for your practice to succeed. Keep reading to learn why dental insurance verification is important and what your two options are for dealing with this challenge.

As a small business owner and a dental expert, you have enough problems on your hands. In addition to the daily problem-solving you do in treating your patients, you are concerned about your office functioning smoothly. In fact, that’s why you’re considering getting a dental answering service to help with scheduling support. You know it is supposed to help your office team focus on serving patient in-person, but you wonder whether it will just give you more problems to deal with. Not when you partner with Dental Support Specialties! Here are three logistical or technical problems you won’t have with our team by your side.

As a dentist, you come from years of advance clinical training, and you take many hours of continuing education coursework to keep your skills and knowledge honed. As a result, you may consider yourself a dental expert first, not businessperson; however, you are a small business owner, and if you aren’t attending to this side of your practice, it is not likely to succeed.

With owning a business comes many issues that you may not be as familiar with like accounts receivable recovery. Here are three common problems that many dental practices deal with and how Dental Support Specialties can meet your needs and bring in more revenue!