You’ve used a dental answering service for a while now because you were having issues covering your phones at all the times you needed, and while it’s great that more calls are being received, your answering service still leaves a lot to be desired. When a patient calls, it’s extremely obvious that they aren’t talking to your practice, they can’t get their questions answered, and they usually end the call frustrated without scheduling an appointment, which directly impacts your practice. You still need an answering service, but isn’t there one that can do a better job of actually becoming part of your practice?
At Dental Support Specialties, that’s exactly our goal. We’ll not only answer your phones, but we’ll also make sure your patients always feel like they are talking directly to you. (more…)
Simply taking care of patients is a full time job in itself, but handling your billing is essential, too. Otherwise, you don’t really have a practice! Dealing with insurance companies and accounts receivable can be a time consuming and uncomfortable process for some of your staff members, but it has to happen. Whether you’re up to your ears in insurance claims or have patients with thousands in outstanding fees, Dental Support Specialties can help you with your 
It can be a challenge to keep everything in line with how your office’s front desk manages the billing aspect of your practice — but a smooth dental billing process is crucial to getting you paid on time (or at all). Having a system that runs like it should can ensure your office gets the full benefit of providing excellent dental care and working with insurance companies at all.
It takes time to find the right staff members for your practice. From interviews through training, the process could take weeks, or even months. In the meantime, you could be missing valuable patient calls if your office is understaffed. New patients especially will move on to the next practice if their call goes unanswered, or they have to leave a message. This is where a dental answering service could help your practice, and here is how Dental Support Specialties can help!
Staffing can be the worst nightmare for any business owner, but it’s especially challenging in a dental office. It’s difficult to find employees that care as much about your practice and your patients as you do! When it comes to dental billing and collecting payment from your patients, this is one of the most critical positions in your office. It’s also something you can’t take care of yourself if you are focused on providing exceptional care to your patients. Now you don’t have to worry about 
As a dentist, you rely on your office running smoothly to make the most of your time to deliver high-quality care to your patients. To effectively treat them, there are many tasks that your staff must handle each day, including dental billing. This creates a certain challenge because it is very time-consuming but necessary to support your practice. Now, you can remove it from your day-to-day responsibilities to better dedicate your staff’s time and effort elsewhere. Dental Support Specialties will handle your billing so you can focus on what matters the most—your patients.
1) You have less than stellar, grand, charming, warm, friendly, charismatic, smiling, energetic, enthusiastic, go-getting, appreciative, gracious and aware front desk representation. 
When I was in the banking industry, we were forced to watch hours upon hours of Cohen Brown motivational tapes. While we did get many a chuckle from his hair and brightly colored ensembles, something must have sunk in to stay because my BFF Deb and I often bring up certain things that we learned, and obviously liked.
How does your patient care and service stack up? Is it ok? Is it good? Is it GREAT? From answering the phones, to greeting and seating the patients, to checkout and everything in between – Is your care GREAT? If you can’t answer with an enthusiastic YES, then what you are providing just isn’t good enough. “The moment you settle for less than you deserve, is the moment you get less than what you settled for” If you are settling for GOOD, you are missing out on what GREAT could be. Every contact – phone, email, text, in person – has a direct influence on whether or not we will see that patient again. Every. Single. One.