You may have already experienced this at your practice or heard another dentist tell you about an angry patient they had because their dental bill was much higher than expected. When it comes to patients, the absolute worse thing your practice can do is mishandle their money.

If they’re told a service was covered and learn later their insurance doesn’t provide as much as you told them, they’ll assume your practice is incompetent, when in reality you just don’t have a team dedicated to the process of dental insurance verification.

(more…)

When you speak with a marketing consultant for your practice, do they tell you that reaching a certain conversion rate is necessary? Do they hound you for not reaching rates as high as 80 percent? If so, you should know that reaching that percentage is actually nonsense. That’s why your local dental answering service wanted to provide practices three factors that actually help you keep patients.

The three points of success for landing quality conversion and a better patient base include process, people, and patients.

(more…)

As a practice, you understand that getting that conversion is key to building up your patient base. However, it can be difficult to keep that patient’s interest elevated. In some medical practices, no-show rates can reach as high as 50 percent, leading to tens of thousands of dollars in lost revenue. Uninterested patients also waste your time and the time of your other dental staff.

To convert calls into appointments, reduce the no-show rate, and find the right patients to build your base, you need a dental answering service to build sustainable connections with patients.

(more…)

Is it a common problem for your patients to not attend their follow-up appointments for treatment? Maybe you schedule an appointment for a first-time patient only to have them never show up? When people live such busy lives, it can be easy for them to forget when their dental appointments are happening. Once the date passes, they typically won’t bother to reschedule, costing you a patient and money.

With effective dental scheduling, you can keep your patients informed on upcoming appointments!

(more…)

It’s unfortunate, but many dental practices run into the issue of losing money because of the dental insurance verification process. Failing to send a complete or accurate verification form can cause hiccups in coverage, leading to lost payments from clients. Luckily, there is a service out there designed to help practices deal with the pitfalls that typically accommodate verification.

If you’re tired of losing money or dealing with the complicated process of dental insurance verification, keep reading to learn how a dental support system can make the process easier.

(more…)

How many times has this happened at your practice? A patient calls intending to schedule an appointment, but instead of being able to do so, they’re met with a voicemail and not a human being. Instead of leaving a voicemail with their contact information, they simply move on to another dental practice who does answer their call.

New patients aren’t willing to wait for a practice to respond when they need to schedule an appointment. Take a moment to learn how a more proactive dental answering service can help!

(more…)

We’re dedicating this week’s blog post to someone who’s closing 2017 with a bang! Mary Beth, our founder and CEO of Dental Support Specialties has been nominated as one of the Top 25 women in dentistry. What an honor for her and a pleasure for us to have the opportunity to work with her!

We’re sending out a huge congratulation to her in this week’s article, thanking her for sticking with the vision of providing better oral health care for patients through active dental answering service and administrative support. Not only has she lead the way in exceptional customer service and organization, but she’s done it with grace despite the challenges she’s faced with validating virtual support over the years.

Let us stop rambling about how great she is, you can hear it from here with an exclusive peek into her interview involving the opportunity for the nomination.

(more…)

As the final quarter of 2017 approaches, you, like many other dentists around the country, want to increase the profits your practice is pulling in. However, you don’t want to raise your fees. You’ve found just the right price point for your area, and you don’t want to turn away potential patients. So how can you achieve one without the other? One simple thing that causes many practices to lose money is mismanaged dental billing, particularly with insurance. Insurance is becoming an increasingly important part of dentistry, and without the proper knowledge of how to handle the billing, you could literally be letting thousands of dollars slip out the door every month. How can you make sure you’re handling your insurance billing in the best possible way? Well, there are two distinct approaches you can take… (more…)

Insurance is becoming an increasingly important part of the healthcare market, particularly for dentistry. For many practices, choosing to be out-of-network with providers simply isn’t an option anymore, and this brings about all the responsibilities of dealing with insurance companies and reimbursements. Of course, one of the first things you need to handle tends to be a stumbling block in itself: insurance verification. Simply making sure your patients are covered and for how much often turns into a huge time waster for your staff when they could be helping multiple patients or getting your office organized. Here at Dental Support Specialties, we would be happy to take this off of your plate, not only giving your staff more time, but also securing a steady cash flow into your practice. (more…)