Two dental offices can offer similar services and be located in the same area but have completely different practices in terms of culture and success. A business strategy that works for one may not benefit the other. Outsourcing dental billing is an effective, smart idea for many dental practices but not all. Who might not need this service? Keep reading to find out!
You Have No or Very Few Billing Issues with Your In-Office Team.
If you already have a smooth billing groove in your dental practice with an efficient, dedicated team member, consider yourself lucky! In this rare case, you might not have to mess with it right now. However, many practices face regular challenges with dental billing, including denied claims, delayed payments, incorrect insurance information, long calls with companies, and frustration with multitasking. Outsourcing billing to another team can remove that stress entirely.
You Can’t Trust Someone Working Remotely.
Even as workers proved they can work efficiently out of the office during the pandemic, many business owners and dentists prefer to see their employees in person. After all, it’s much easier to poke your head in the next room to ask a quick question than it is to get in touch with someone in another location. In addition, it can be difficult to trust someone you’ve never met.
However, remote contact is easier than ever before, which means you should easily get ahold of the outsource team to address any concerns. Plus, bringing in an outside company to keep an eye on the practice’s billing can ensure honesty and reduce the chances of fraud, giving you more peace of mind.
You Have Low Employee Turnover.
These days, keeping employees for decades is not common. In fact, most practices experience high turnover, consistently having to interview and train new team members. As you might imagine, this process can get expensive and time consuming. Outsourcing teams require no training on your part, and the cost often equates to less than the salary and benefits of hiring an employee.
Even if your practice has a reliable, stable team, you might still worry about having to cover this essential task. At some point, your team members will go on vacation, get sick or injured (or care for sick or injured family), retire, or face other important personal issues that require time away from the office. Having an outsourced team on your side can help you feel prepared and able to carry on without stressful interruption.
You Are Comfortable with Potential Payment Delays.
Many dental practices ask their office or front desk manager to handle insurance verification along with other responsibilities. During certain times, they can easily handle this workload, but in others, they can become overwhelmed and frustrated welcoming and checking in patients, answering phone calls, and talking to insurance companies for hours every day. As a result, they may not be as friendly or cheerful with patients as you’d prefer, possibly leading to higher patient attrition.
Also, if you can accept that sometimes your team may not be able to file claims correctly the first time and receive payments on time, you need to be okay with not having a concrete idea of your practice’s financial well-being. Outsourcing ensures quick payment, giving you peace of mind about where your business’s income stands.
Although outsourcing isn’t for every dental practice, it can help many out there. Instead of struggling with tons of billing issues, hire a third-party service company to handle this task and free your practice to do what it does best—care for patients!
About Dental Support Specialties
With Dental Support Specialties, your administrative team doesn’t have to worry about being on the phone with insurance companies as well as other in-office responsibilities. In addition to verifying and billing insurance, we can answer incoming phone calls, schedule appointments, and handle special projects like chart auditing. Want to learn more about our company? Reach out to us to schedule a consultation and service assessment.