Overall, digital technology has greatly elevated modern life, helped reduce impact on the environment, and assisted in business efficiency. Simply put, it makes everything easier! When it comes to dental insurance verification, digital technology can also be useful to eliminate human error, both when criminally intentional and when innocently accidental, in many billing situations. Before learning how digital technology can improve dental insurance verification, you’ll need to know why verification matters and how it works.
Why Is Dental Insurance Verification Important?
These days, identity and insurance fraud are becoming more complicated and more costly for everyone including insurance companies, patients, and dental practices. To meet these more advanced challenges, taking additional precautions and checking information ensures that the right person receives care, and funds are spent legally and correctly. Technology has to keep up with evolving issues!
What Is Digital Identity and Insurance Verification?
Traditionally, dental insurance verification has taken place over the phone. An administrative team member at the dental practice or a service company would call the insurance company and confirm the patient’s eligibility for coverage and gather details about their available benefits. This step prevents inaccurate billing, wasting time with incorrect or rejected claims, and even legal charges of insurance fraud later. Unfortunately, this process can take a substantial amount of time, especially because it has to be repeated for each patient appointment in the schedule.
What Are the Potential Advantages of Automating Dental Insurance Verification?
Although the existing verification process is effective overall, automation and digital technology could improve the process in the following ways:
Save Time. Digital verification can simplify and speed up this preliminary step for dental practices, allowing team members to make sure the patient truly is covered, make sure the claims will be paid smoothly, and make sure they have plenty of time and attention for other necessary tasks like caring for patients in person. In other words, it can help your team be more efficient and productive, saving you money.
Reduce Denied Claims. Complications in the billing process only delay receiving payment. If anything on the paperwork is amiss, insurance companies can drag their feet and take up your team’s time and patience. Because the margin of error is usually less with automation than with humans, this technology can result in a lower rate of claims denied, which means you get paid faster!
Peace of Mind for You and Your Patients. It can be difficult to trust others when embezzlement and fraud have become common. The last thing you and your practice need is a blow to your reputation and trust. Automation increases transparency and decreases the odds of illegal activity when it comes to the patient’s financial records and insurance billing, helping you earn and keep the trust of your patients and community.
Although technology isn’t perfect, you should consider embracing innovations and resources that can help you and your practice operate as efficiently and effectively as possible.
About Dental Support Specialties
Dental Support Specialties has stayed on the cutting edge of technology since opening in 2008. Our team is trained on almost every dental scheduling software suite and can manage dental insurance verification for your staff. With more time and focus, your practice can deliver even better, more personalized care and attention to each patient. If you are interested learning how we can help make your billing more successful, contact us for a consultation.