It seems like almost every company is outsourcing these days. Larger corporations such as retailers and small businesses such as dental practices alike are turning to other entities to take on certain administrative tasks like chart auditing. While there are plenty of reasons to consider this decision, if you want to do it wisely and effectively for your dental practice, you need to follow at least these steps.
Understand Your Needs and Goals
Not all dental practices have the same administrative struggles. While some have piles of unpaid insurance claims, others are overwhelmed by incoming phone calls while trying to assist in-office patients as well. Whether you have to make follow-up billing calls with patients or verify insurance benefits, you need to evaluate where you need help and which tasks would lead to more efficiency if someone else handled them.
Although no one knows your dental practice and small business like you, you may not fully realize what services would come in handy! The service company may offer a free consultation or analysis, in which they can explain everything they do and the various ways they can help your business succeed.
Interview Several Providers and Select the Right One
If you’re unfamiliar with outsourcing, you shouldn’t necessarily choose the first company you interact with. Comparing packages, services, perks, costs, and other features will help you identify the one that will meet your needs and make your business run more smoothly.
As you talk to each company, don’t be afraid to ask questions about potential problems or struggles. Supposing they have experience doing this type of work for dental practices before, the company should have clear solutions to deal with various scenarios. Also, make sure you’re clear about what you expect from the service company and what they expect in return.
Don’t Dump Everything All at Once
As eager as you might feel to get certain tasks off your plate, avoid giving into the temptation to outsource everything upfront. Start slow and small and work your way up if you find their work acceptable. After all, you need to make sure your support provider is someone you can trust. Giving them a little work at first will test the waters, and if they prove effective, you can always give them more work to do.
In the end, you shouldn’t necessarily jump on the outsourcing bandwagon just because everyone else is doing it. If you think that outsourcing could genuinely benefit your small business, and if you do these things, you can enjoy what makes this option so attractive!
About Dental Support specialties
Since 2008, Dental Support Specialties has been dentists’ outsourcing company for administrative tasks in practices throughout the country. Our services include phone answering, scheduling in your practice’s software, verifying dental insurance benefits, resolving billing issues, and chart auditing. Would you like to see if we could be a good fit for your practice? Contact us to have a consultation today!