When you and your staff are out to lunch, so are new potential patients. They call your office trying to set up an appointment, but instead they get an answering machine. They hang up and try calling the next practice on the list. You just lost an opportunity to make money. This is the exact situation, among others like it, that we at Dental Support Specialties can prevent through our dental answering service. With us, you don’t have to worry about patients falling through the cracks. In this post, learn what we can do for you to make sure that you get every chance possible with your potential patients.
Build Positive Relationships with Patients
As the first point of contact for many of patients, that initial phone call is very important. If you miss that chance, you may not get another one with that same person again. If you take advantage of the dental scheduling services we offer, you can rest assured that no one will get sent to a messaging machine and move on to another practice. Our friendly, experienced team can represent your practice well from the very beginning and provide your potential patients with a positive first impression. That way, these patients not only get on your schedule but can feel comfortable and at ease even before setting foot in your door.
Alleviate the Pressure on Your Staff
Life happens—staff members can go on maternity leave, leave for a vacation, or decide to work elsewhere. Especially during those times, your remaining staff can feel the pressure to maintain the same level of work, efficiency, and customer service as when your practice is fully staffed. That’s where we come in to pick up the slack and take the pressure off your staff so that they can take better care of those who come in for appointments. You won’t skip a beat with our team providing support to yours.
Meet Your Specific Phone Service Needs
Did you know that we can do more for you than just answer phone calls? We can make confirmation calls to ensure that patients come in for their scheduled appointments, post-op calls to check on how patients are recovering from treatment, and even balance due calls. Our phone support options are flexible to meet your practice’s unique needs. With us, you also can specify the number of hours and times you want us to supplement your team’s efforts and cater your phone coverage as necessary.
In the end, in order to get more patients in the chair, your practice needs to be available to these potential patients when they reach out to you, even at inconvenient or busy times. We can help field these incoming calls so that you can focus more on delivering excellent care that keeps patients coming back. When we work together, we can create a loyal patient base that helps your practice grow and succeed in the long term.
About the Company
Since 2008, Dental Support Specialties has been providing administrative help for dental practices remotely, including fielding and making calls, filing insurance claims, and handling accounts receivables problems. At the heart of all we do, we seek to streamline your team’s efficiency and help your practice’s bottom line improve. To get your complimentary support analysis, click here or call (330) 639-1333.