Losing a key employee to burnout can cost your practice thousands—and it’s more common than you think. Burnout employees switch jobs. Before you know it, you’re being handed a resignation letter from an employee & you never even knew they were unhappy.
Besides the immediate loss of manpower, there are a number of downstream challenges created after losing a team member.
- You get tied up in advertising, scheduling, interviewing & negotiating with candidates
- Important tasks are not being completed or they are being completed improperly
- The rest of the team has to cover the duties created by the vacancy leading to stress, anxiety and possible infighting
- Cash flow may slow down or even halt
- Your schedule may fall apart and crush your production
- It may take weeks for a new hire to get situated and start contributing to the revenue cycle or they may end up not fitting the office culture
Dental Support Specialties www.dentalsupportspecialties.com can help your team by assuming some of the duties that cause your team the most stress which leads to increased job satisfaction. DSS can also step in after a resignation or termination to keep your team focused on their jobs instead of covering the extra duties of the lost team member. Which tasks we complete and the volume of work we take on are completely up to you and are customizable on a practice by practice basis. Our HIPPAA compliant support services are completed right here in the USA by our highly trained and capable support team increasing efficiency and giving you peace of mind.
Billing/AR
Dental insurance billing is complex and time-consuming, as is patient AR. Outsourcing part or all of the dental billing/AR process will improve efficiency, reduce costs, and free up your team to focus on patient care.
- DSS takes over Billing:
- Streamlined Claim submission: Consistent and correct claim submissions daily will reduce rejections resulting in faster payments
- Aging report Control: Don’t let the insurance companies hold your production hostage. The aging report needs consistent attention making sure you get paid for your dentistry.
- Patient AR: Statements, balance calls, account audits: we handle it all—complete with a dedicated AR line for your patients.
Phones
The office phone is your lifeblood when it comes to new patient appointments. Your front desk is likely juggling numerous tasks from patient care & insurance calls to confirmations & balance questions. Prospective new patients get their first impression of your practice by the way they are greeted and treated on that first phone call (if it is even answered at all). Unanswered calls can hurt patient experience and retention.
- Use DSS on phones:
- Enhanced Patient Experience: Free your team to focus on in-office care while we handle inquiries.
- Full Schedule: keep production flowing after a resignation or termination.
- Seamless Coverage: Answer calls during busy hours, vacations, or after resignations to keep your schedule full.
- Flexible Support: Use us for a few hours, full shifts, or as needed to maximize efficiency.
Verification
Have you ever heard your team complain that they don’t have time to sit on the phone with insurance reps to get answers in regards to a patient’s benefit information? Have you ever written off production because your practice misquoted the patient portion?
- Let DSS Verify your patients benefit information
- Reduce Staff frustration: Remove the hassle of lengthy hold times with insurance reps that lead to missed new patient calls
- Increase Production: Put a stop to write offs due to misquoting patient portions and maximize scheduling by knowing patient benefit information
- Build Patient Trust: Helping patients maximize their dental benefits boosts confidence in your practice
No matter the task or situation, Dental Support Specialties can take pressure off of you and your team with our customized support. You can use our support service a little or a lot. Having Dental Support Specialties on your team is like having the right tool for the job – Every Time!
Schedule a call today to see how we can help maximize practice efficiency and revenue! Your team will thank you!