Like every business owner, you want to make a profit in your dental practice, but the answer isn’t always bringing in more money. Sometimes, the smarter solution is to cut back on your business expenses. So why would you want to add service with Dental Support Specialties (DSS) to your business costs?
The simple answer is that we can actually help you save on your costs and increase your revenue in the long run. In this post, we’ll break down how our dental phone scheduling support can boost your bottom line.
More Coverage for Phone Calls
During peak hours, such as during lunch or evening hours, your front desk team may be overwhelmed with incoming calls, sending some callers to your practice’s voicemail, but did you know that 8 out of 10 callers hang up rather than leave a message?
That means that using voicemail could cause you to lose 80 percent of your callers! If the caller is a new patient, they may choose to simply call the next practice on their list, costing you valuable revenue.
On the other hand, working with DSS ensures that there’s always someone to answer calls and schedule appointments. As a result, the caller can successfully make an appointment and feel confident your office is accessible and available for help. In other words, this expenditure brings a high return on your investment, making the expense well worth while!
Better Buffer for Turnover or Vacations
If you’ve ever had to go through the process of finding and hiring new employees, you know it’s expensive and time consuming. The last thing you want to do after you’ve gone through the trouble and cost of adding a new team member is having to do it again when another front desk staffer leaves from burnout.
Somehow you’ll need to cover the phones until you find another employee—or at least lessen some of the burden on your current staff—and DSS can take these calls and keep your practice running as smoothly as possible while giving your front desk team room to breathe. And the best part is that it’s more affordable than hiring a brand-new employee.
Additionally, at some point every employee needs to take time off for vacations or sick leave. In these situations, you may need only temporary support or coverage during certain hours of the day. Regardless of the circumstances your practice is in, DSS is happy to fill in the gaps with live answering service to sustain your revenue stream.
Although working with a high-quality answering service does include a cost, think about all the ways that DSS can save you money and bring in more cases. In the end, you stand to gain more than you spend when you partner with us!
About Dental Support Specialties
For about 15 years, Dental Support Specialties has excelled in remote administrative support for general dental practices in addition to some specialty offices like periodontal and oral surgery practices. To learn more about how we can help you reduce your expenditures, just get in touch with us online here. We’ll show you just how valuable our services can be for your practice’s efficiency and cost effectiveness.