As the saying goes, good help is hard to find. That has definitely proven true for you as you’ve searched for the right team members for your practice. You’ve struggled to build a successful practice, but you know you need strong support to reach your goals. As you look through a resumes and interview candidates, you wonder if there’s an easier, better way to build the team you want. Here are some common struggles with staffing and how Dental Support Specialties’ dental answering service could be the perfect answer to your problems!

As you finish an appointment with a patient and they prepare to leave, you hear your front desk team stop them on their way out. There seems to be a problem with their insurance. After a while, they finally have the issue sorted out, and your patient leaves a little frustrated that their visit took much longer than expected.

While it may seem logical at first to leave insurance verification until the patient is actually in the office getting treatment, this gives you very little room for error. If issues arise, your team needs to rush to fix the problem quickly, preferably before the patient leaves. Otherwise, you may not get paid on time. That’s why we recommend verifying patients’ insurance one week before their appointments. In this post, you’ll learn how this early insurance verification can help your practice’s success.

You come into the office in the morning, boot up computers, turn on lights, and start the coffee machine. Before unlocking the door and officially starting, you take a quick look at the schedule hoping to see a full, productive day ahead of you. Instead, you see gaps here and there. These are times when you’ll have no income but still have to pay your team and the bills. Every now and then, a slow day isn’t harmful, but consistent inefficient patient scheduling can greatly affect your bottom line. What can you do about these holes? Check out these three scheduling tips that can help your team be more productive today!