The signs are unmistakable: the phone rings incessantly, your front desk team looks ragged and overwhelmed, and the office culture suffers. Perhaps your practice has been flooded with calls from patients who need to get back on track after missing their appointment in the chaos of COVID-19. Maybe you lost an employee or two who were concerned about their health. Regardless of the circumstances, your staff needs backup to manage your dental scheduling and other front desk responsibilities. In this post, you’ll learn about how Dental Support Specialties can lend a helping hand and keep your practice running smoothly.

At Dental Support Specialties, we pride ourselves in the quality of service we provide our diverse clients. While many of the practices we support are general practices, we’re more than just a one-trick pony. Unlike at “normal” dental practices, our team has the experience and expertise to work with periodontist practices and oral surgery practices as well. Each comes with a unique set of challenges, but we’re familiar with these issues and know how to tackle them. In fact, here are four basic services we can do for your specialty practice.

Software is amazing these days. In dentistry, keeping track of patients has never been easier. With many programs out there, you can get all kinds of information and perform many tasks—more than just count the number of patients you have. But are you using the software to its fullest potential? One area where many practices fall short is determining active patients and seeking those who haven’t started treatment. In this blog post, you’ll learn the value of this information and how to maximize it to your benefit with a dental answering service.