“It’s hard to find good help these days.” There’s a reason why this is a famous saying—it is often true! Finding people for your front-desk dental team who are hardworking, honest, friendly, helpful, knowledgeable, and available can feel like an overwhelming task. But you need this type of person to represent your practice when people call. Where can you find the perfect employee for this responsibility? Well, you can rely on Dental Support Specialties to serve as your dental answering service.

Imagine you’re a patient who needs to have a dental crown placed. Your dentist has laid out the treatment plan, and you’re confident moving forward with treatment. But a few weeks afterward, you receive a bill you weren’t expecting in the mail. The practice’s team already collected your out-of-pocket payment, but now you owe more than you anticipated. How do you feel? Do you want to go back to that practice in the future?

Unfortunately, this common scenario occurs when team members don’t take the necessary steps to properly verify insurance. But this process is time consuming and tedious, making it a difficult task for support staff to accomplish quickly. Well, Dental Support Specialties has the solution—give dental insurance verification to us!

As you and your staff finish an appointment, you take a look at your watch. It’s lunchtime! You hear your team members chat about where they want to go for lunch, and they transition the phones to an answering service. Basically, if a patient calls while everyone is out, their call will forward to a company that can take messages. When your team gets back, they can reach out to the patients who left a message while they were out. But did you know that this method can cause you to lose money? Instead, you should use a dental answering service that can work with your schedule and set up appointments for patients who call in while your staff is unavailable.