When you and your staff are out to lunch, so are new potential patients. They call your office trying to set up an appointment, but instead they get an answering machine. They hang up and try calling the next practice on the list. You just lost an opportunity to make money. This is the exact situation, among others like it, that we at Dental Support Specialties can prevent through our dental answering service. With us, you don’t have to worry about patients falling through the cracks. In this post, learn what we can do for you to make sure that you get every chance possible with your potential patients.

Dad’s Life Lesson

Growing up in Fremont Ohio, my dad instilled something in my four sisters and I so strongly, it’s still with us every single day. His golden rule of “if you aren’t early, you’re late!” was to him a key life lesson. (And by early, he meant by at least ½ hour!)

First, I Worked Front Desk

When I was pregnant with my fourth daughter, Alison, I worked front desk at a dental practice. My husband, Joey, was a high school biology teacher and football coach, who had just started two-a-days training. I was one busy mama. But at the time I never dreamed of remote work for my dentist’s office.

During a consultation, you take time to get to know each patient, understand their needs, and create a personalized treatment plan to achieve their smile goals. But what if they leave your office before scheduling their treatment? After a while, they may forget about doing the treatment at all, meaning that you lost that opportunity for more business. Similarly, cancellations can leave spots open in your schedule. How can you make up for these situations and get these patients through your door? You can have your team follow up with these patients, or you can turn to Dental Support Specialties to help with your dental scheduling. Here are three reasons to take this important step so that these patients don’t fall through the cracks.

When you finished dental school, you probably thought your days of feeling confused and overwhelmed were finally over. Then, in private practice, you found the world of dental insurance, a common source of frustration for both dental practices and patients alike. You want your team to run like a well-oiled machine, but they can get bogged down by the insurance hoops they’re forced to jump through. If you and your team don’t have the experience, knowledge, and tools to deal with companies for dental insurance verification and collection, you could be losing money. In this post, learn how you can take advantage of Dental Support Specialties’ billing support services and maximize your profits.