If you’re practice gets many calls on a regular basis, then you understand the implications of missing calls from current or brand-new patients. Missing a call today could mean you never hear from that prospective patient again! However, what if you had a support team that did more than simply field calls and take voicemails? What if they could build a stronger connection with that person, present a positive image for your practice or make it easier to help patients already present in the office?
A dental answering service does all that and more!
When you’re patients rely on dental insurance to receive treatment, making the process simple and straightforward is a very high priority. Each step of submitting claims forms needs to be taken into careful consideration; you don’t want patients to get upset when they realize that their treatment isn’t getting properly covered or their statements take forever to come in the mail.
Whether it’s for their first appointment with your office or one of several as part of a treatment plan, following up with patients is essential to maintaining consistent cash flow and a reliable client base. Without routine follow-ups, people may have no idea that they have an upcoming dental appointment. They may not realize that follow-up appointments are needed to complete their treatment!