Answering the practice phone, just to say you answered the phone is completely pointless unless you are DOING something with those answered calls.
We all know the importance of answering your practice phones. Minimum of 45 hours a week. During the WHOLE day. Every working day of the year, regardless if you are on vacation or not. Why would you stop working the opportunity that keeps knocking on your practice door every day even if you are on vacation? You CAN go on vacation and still reap the benefits of answering the phones and working the schedule.
Even on your “regular” days off of the week, you might be thinking, “Well our patients know we are closed”. Here’s some cold hard stats for you – Last month we scheduled over $277,000 in production for our clients, during regular, normal business hours including “regular” days off of the week. Want to know how we did that? If our clients phones aren’t ringing IN, we are making them ring OUT to work the schedule!