Eliminate Cancellations? When donkey’s fly and hell freezes over maybe!
To quote one of my favorite dental guru’s, Howard Farran, (www.DentalTown.com) “To eliminate cancellations and fails you might as well pick up the earth and throw it into the sun”. I LOVE this! Everyone is looking for the magic pill that will cure this ill of dental practices everywhere…………
I hate to be the bearer of bad news, but there is no magic pill, no quick fix, no one system that is ever going to eliminate cancellations and no-shows. None. The only thing you can do takes hard work; Have the best systems in place, follow them consistently and be prepared with a backup should a cancellation or no-show happen!! You know, that never-ending Perpetual State of Preparedness that I always talk about!!
Here are a few things to consider when streamlining your systems to make sure that your practice has everything in line to make the most of the challenging opportunity a hole in the schedule provides: