Need support with answering your phones and scheduling appointments? Losing a front desk person? Someone call off sick? Admin team overwhelmed and finding themselves with not enough time to systematically and consistently answer opportunity (calls) and follow the systems needed for a full schedule and maximum results? How about PRN support for special projects like mass-mailing the USE IT OR LOSE IT letters or even chart auditing? (more…)

In my many blessings of speaking with offices all across the United States, it continues to perplex me as to why so many offices still don’t extend 40 hours of phone availability to their patients. I am not talking an answering service, who in my humble opinion are nothing more than a glorified answering machine – I am talking real availability to your patients to meet any and all of their needs during this time and this includes LUNCH HOUR! I am always amazed at ANY office that sets an answering machine over a lunch hour. Holy cow! Don’t you know that is when working moms make the majority of their appointments??? And how frustrating it is for someone calling your practice to hear “We’re out to lunch for an hour and half, your call will be important to us when we get back” (that IS what they hear you know!) (more…)

“Hi – this is Mr. Jones. I have an appointment scheduled next week, Thursday I think, that I need to cancel. I don’t have any more insurance left this year and it’s just a cleaning anyways so I am going to wait until after the new year”

“Hello! This is Mrs. George. Last time I was in, Deborah the hygienist told me she wanted to see me every 3 months. I don’t even know why. My insurance will only cover cleanings 2x a year so I need to reschedule my appointment that’s coming up next week.” (more…)